i, too, would like to live in the best of all possible worlds, but
unfortunately i don't. i am quite sure that if i had taken the scope back
to the dealer, i would have waited for months and months, while meade
shipped them the parts, and they tested it at the dealer. there are some
dealers that know the product line for telescopes, but this is not one of
them, so the person at the shop actually doing the work would be no more
expert than i, and certainly less motivated. whether or not this is the
most "right" way to do it is moot -- this is what would have happened in
the real world.

i could have insisted on a replacement. i could have called the credit
card company to protest the charge. if i had chosen to be pissed off, i
would have pissed off the salesman, the credit department, the service
technician, and the customer service folks at meade. everybody involved
would have had their life degraded, and would have worked on my scope while
pissed off, if at all.

instead, i chose to be friendly, understanding, and cooperative. in
return, i got excellent, prompt, friendly, and effective service from
meade, and my scope was working correctly in 5 weeks. i expect to be able
to talk to john piper again, if the need arises, and he will not
immediately think "oh, yeah, that pisshead again."

not only is my scope working perfectly, but my relationship with the dealer
is intact, and my relationship with meade's customer service is cordial,
and i can use my scope feeling pleased, rather than feeling angry and
annoyed every time i look at it. and i probably got months more use out of
it than otherwise. i am confident that i made the right choice.

This is the grave of Mike O'Day
Who died defending his right of way.
His right was clear, his will was strong
And he's just as dead as if he'd been wrong.
-- Ogden Nash


At 01:55 PM 2/2/99 -0500, you wrote:
>Sorry if this is a sore spot....
>
>Why wouldn't you just return the scope to the dealer for replacement? IMHO
>warranty doesn't come into play unless it works first, and then beaks. If my
>scope didn't work out of the box, I would want a brand new replacement,
even if
>it took more months to get it, not one with factory rebuilt stuff in it.
>Otherwise you are not getting what you paid for from the dealer, and
that's who
>you wrote the big check to.
>
>m.


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