I can't help but wonder Peter what kind of problems Meade had to resolve for
you, I had no end of difficulty with my 10" LX50 a year ago before I new
about MAPUG and had to rely on Meade service.


At first they were helpful and even returned my call promptly but quickly the
service dropped off and they stopped returning phone calls and faxes.

Eventually after many months and persistent phone calls (2 or 3) a week on the
toll free number from Australia, and many emails, I worked out their email
addresses, they admitted the problem and sent me a fix a couple of months
later after originally assuring me the fault was impossible.


All in all, they came through in the end, but I almost gave up and sold the
scope!!!! so from a service point of view they are well below industry
standard.


But as you say, no point in just knocking Meade we need to educate them to
meet our expectations.


Of course in the sales area the service is first class...........


Now with the information and support available through MAPUG I would happily
buy a 2nd Meade scope, so from their perspective they have a repeat business
customer but in reality without MAPUG, I would not buy or recommend Meade
scopes to other Australians.


Kevin White.......






I
I bought my 10"LX200 thru their "direct" service. About 6 months later (at
about 7AM my time) the
telephone rang. On the other end was John Piper. Yes you heard correct ...

~

On other occasions when I have called Meade they have generally been very
helpful in answering my
questions. I have even had replies from messages that I've left.

~

Cheers from DownUnder
Peter

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