Although I've seen fewer and fewer flames thrown at Meade lately, everyone
has a bad experience once in a while. Thought I'd relate a positive one I
had today.

Over the past couple of nights, I've begun hearing a "chattering" noise from
my RA motor. Since I'd been getting some really poor CCD tracking on guide
stars, I thought I'd do a new visual PEC training session. Oh, oh...every
time the chattering noise started, the star image would start to shimmy and
shake! Because I've read some messages about Meade service that concerned
me, I was hesitant to take the plunge and deliver my 10" LX200 to their door
for service (I'm fortunate to live about 25 miles from their location). So
this morning I drove over to see if I could talk to someone at Meade about
my possible problem and solutions.

I had to wait about 10 minutes, but finally Ozzie came out and introduced
himself. I explained my problem and he went back to his office to get a
diagram which detailed a possible solution. Even though he was busy with
other issues and customers' problems, he took the time to describe a
possible fix and answered all of my questions. As I left, he reassured me
that if this didn't solve the shimmy and shakes, I could bring my LX in and
he'd get the problem resolved. Service with a smile!

I left with a very positive perception of Meade's customer service and
thorough instructions which might allow me to fix my own scope/mount. I felt
that if this fix didn't work, I could deliver my scope with confidence that
Ozzie and/or others would make things right.

Although the jury's still out regarding the self-fix/no fix status of my
scope (better but more tweaking required), I'm a happy camper and I'm sure
that I won't be complaining about my mount's tracking errors much longer!

(if the scope does go to Meade for repairs, I'll follow this post up with
the results of that service)

Michael Clary

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