>> Do you mean that it was this group that made Meade give up
>> on email for us. That's to bad if it's the case.

Who knows what their reasoning was. They did get a lot of flaming at
one point. Of course, most (but not all!) of the flames were
undeserved. But that's part of life in the big city. I would have
thought they would have learned to deal with it.

> As well, I think they just could not handle the volume of e-mail.

Perhaps. But it serves little purpose to convert an email complaint
into a phone one. Maybe they figured that many of those who would use
email would not use the phone. If so, that's a pretty rotten customer
service philosophy.

I'm sure someone inside Meade said at some point, "If we improved the
quality of the product we would get fewer complaints." But I guess he
lost the argument :-(

--
Bill Arnett
http://nineplanets.org/ 37 27 38 N 122 16 11 W

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