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Subject: Re: RE: Getting Help
From: Todd Gross
Reply To: mapug@shore.net
Date: Mon Jan 23 03:38:07 1995

In article jorleff@sparc.isl.net writes: >From: jorleff@sparc.isl.net
>Date: Sun, 22 Jan 1995 20:37:47 -0600 (CST)
>Subject: RE: Getting Help
>Reply-To: lx200-l@netcom.com

>Although this list is filled with helpful people, I really must encourage
>everyone to ALWAYS seek help from the manufacturer FIRST for ANY problem
>with ANYTHING!

>I write software which is widely distributed commercially. It really irks
>me when the first report that I have of a bug is someone flapping his
>jaws in a world-wide forum asking for help with his/her problem.
>Does it never occur to people to ask the people who MADE it for help?
>Frequently this seems to be the LAST RESORT!

While the above makes sense, I do not necessarily agree with this statement in all circumstances, one of the nice aspects of this list is that you can ask for some support from fellow users that may just solve a problem in a simple way, before you ever need to pick up the phone. Customers support may take quite a bit longer, and if the problem was really NOT a defect, you may be able to save a lot of people some time...

-Todd ------------------------------------------------------------------------------ Todd Gross Channel 7 Meteorologist, Boston ------------------------------------------------------------------------------ Email address: Toddg@shore.net Work Phone#: (617)725-0805 Personal 24 Hr. Wx Hotline: 976-6200 (508 & 617 only - 59c/min)